VetAdvisor® FAQ for Employers


Does VetAdvisor® replace our employee provided health insurance or Medicare?

No. VetAdvisor® is a wellness membership service that provides enhanced, non-covered benefits on top of health insurance plans or Medicare.


I already provide wellness services through our employee health insurance plan. How is this different?

Many employers offer wellness services as part of or in addition to their employee health plan that assist employees and their families with managing work and life’s daily challenges. With continuously changing issues that impact the workforce, these programs should be continually updated with new tools and resources to address current employee challenges. Veterans and military families, in particular, face various challenges that can be addressed using VetAdvisor® services.

For example, MetLife’s “Workplace Warriors” is the company’s corporate response to deployment and reintegration. As part of the program, MetLife published its best practices in HR and disability management. Among the recommendations were evaluating employee wellness programs for their ability to identify and address PTSD and other behavioral health-related issues, suggesting that while many companies offer employee wellness programs these services can vary and may not be equipped to address the full spectrum of behavioral health issues that affect a significant percentage of workplace warriors.

Personal, family, and financial strains can result from deployment or lengthy assignment in dangerous locations; hence, the Syracuse University Institute on Veterans and Military Families recommends that HR professionals maintain a positive, encouraging attitude to help returning employees transition back to their daily lives. Overall, it is recommended that employers ensure that returning citizen soldiers have access to support services such as VetAdvisor® that can address mental health, family, and personal issues and provide mentoring as veterans transition back into the workplace.


How does VetAdvisor® work?

VetAdvisor® utilizes a Veteran Aligned Services Team (VAST) model of care, similar to a patient-centered, team-based model of care anchored by a primary physician. We assign each veteran a Lead Veteran Coach who, like a primary care physician, serves as the main point of contact for the comprehensive care experience. A team of wellness advisors (subject matter experts in behavioral health, wellness, careers, and finance) works directly with the Lead Veteran Coach to develop goals and action plans that are based on each veteran’s history and are highly customized to his or her specific needs. The veteran, the Lead Veteran Coach, and the wellness team are all fully integrated on the same technology platform, enabling them to better collaborate on care and ensuring that everything is coordinated and integrated. Using this common technology platform, coaches monitor progress, determine evolving needs, and proactively send the veteran alerts and encouragement.


Can you give me an example of the coaching process?

The Lead Veteran Coach will conduct an initial intake interview with each veteran to determine individual needs. Veterans are then assigned subject matter coaches, experts in those areas identified as concerning. For example, a veteran experiencing sleep disorders will be paired with a wellness coach, who will work with the veteran to create a plan of action, milestones, and desired outcomes. When appropriate the veteran will utilize a self-monitoring device to track progress; in this instance the veteran might choose to use the Lark sleep device for tracking and monitoring. The Lark automatically transmits information to our secure Veteran Relationship Management (VRM) system. If the monitor shows a pattern of sleeplessness over three nights, for example, a notification is sent to the coach, who then contacts the veteran to discuss next steps. This incorporation of personalized goal setting and high- tech biometric and social feedback coupled with real time high-touch personalized coaching drives greater veteran engagement, productivity, and workplace retention.


How do you select the Lead Veteran Coach?

Lead Veteran Coaches are assigned, but we honor all requests for either a male or female. Our Lead Veteran Coaches are generalists; they are recently retired military personnel who have served a minimum of three years and who have combat experience. Lead Veteran Coaches have knowledge of recent federal veteran programs as well as of trends in technology, wellness, and behavioral health. We endeavor to hire University of Southern California (USC) School of Social Work graduates with Veteran backgrounds to be our Lead Veteran Coaches.


Who are your coaches and what kind of training and experience do they have?

Our call centers are staffed with coaches specializing in occupational, wellness, financial, and behavioral health for veterans, active duty, guardsmen, and reservists. VetAdvisor® coaches are primarily guard/reservist or retired military personnel. With a 70% veteran workforce, our coaches have over 300 years of combined Veteran experience, and all of our non-veteran employees have completed the University of Southern California’s continuing education course in Veteran Culture. We have a unique advantage in understanding the community we serve.


Is information kept secure?

Yes. All personal information and coaching records are stored behind our secure firewall. We do not sell or share information. Information from third-party vendors (such as Lark or Fitbit) that is shared in our Veteran Relationship Management tool is secure behind our firewall. Information shared on third-party website or in third-party applications is subject to those parties’ privacy policies; please check third-party websites for more information on their privacy and security.